Frequently Asked Questions
Holiday Club and Covid-19
Why can't I book individual days?
Due to Covid-19 compliance requirements, we are unable to offer single day bookings. We are required to ensure strict grouping of the children and to implement the government's recently introduced 'bubble' guidelines. We simply do not have the resources to maintain this policy with different children every day.
What if Holiday Club is cancelled?
If Holiday Club is cancelled due to future government restrictions or other such circumstances outside the control of the Rainbow Factory, all booking receipts will be refunded in full within 7 working days of cancellation.
Holiday Club Terms & Conditions
We have updated our terms and conditions specifically to align with the Covid-19 regulations as set out by the government. When booking a place, you agree to follow our guidelines.
To view our full terms and conditions, please click here
Any questions, please do not hesitate to contact us on firstname.lastname@example.org or call 0113 2575750
What new measures are you putting in place to protect against Covid-19?
We have been and will continue to, monitor all government guidelines to ensure that we are providing the best environment possible for both the children and our staff. A Covid-19 risk assessment has been implemented and all staff have been trained in our new safety measures including regular deep-cleaning of facilities and equipment.
The government recommends group sizes of 15 children. The infection control procedures required by government guidelines, which we will be following, are:
minimising contact with individuals who are unwell by ensuring that those who have coronavirus symptoms, or who have someone in their household who does, do not attend childcare settings, schools or colleges
cleaning hands more often than usual – wash hands thoroughly for 20 seconds with running water and soap and dry them thoroughly or use alcohol hand rub or sanitiser ensuring that all parts of the hands are covered
ensuring good respiratory hygiene – promote the ‘catch it, bin it, kill it’ approach
cleaning frequently touched surfaces often using standard products, such as detergents and bleach
minimising contact and mixing by altering, as much as possible, the environment (such as activity layout) and timetables (such as staggered break times)
The procedures cannot cover every eventuality, but we will use our judgement to apply the government’s 5 principles above, which will help to keep you and your children safe.
For your own reference, the link below will take you to the government's website which details the guidance for out of school settings that we have to follow.